At Caribbean Alliance Insurance, the health and well-being of our customers, business partners, and communities is our top priority. We are pleased to inform our customers that many of our offices have resumed normal office hours. However, we encourage you, our valued customers, to continue to implement social distancing. We strongly encourage you to call or email us with any queries. For current information on your specific territory please visit its respective page from the Branches/Agents Page.
Learn all about our company
Caribbean Alliance Insurance is one of the strongest financial institutions in the Eastern & Northwestern Caribbean, backed by our reinsurance programme placed with top-rated reinsurance companies in Europe, USA, Bermuda & Lloyds.
Our customer service is our strength, and with experienced staff based in Antigua and our agencies across the region, we are able to provide expert knowledge, offering you the best in advice with a professional service. Get in touch with our Key Personnel who will happily assist you directly.
We offer a wide range of insurance products and services, but know there’s no such thing as a standard policy. So discuss appropriate coverage tailored to your needs with your local Caribbean Alliance Branch or Agent.
Our agents are here to provide you with expert knowledge, and a caring, professional service. From start to finish, every client is treated as an individual. They each receive the unparalleled attention of our representatives who will take care of your needs and answer your questions when you have them. To assist you more efficiently, you will find answers to many common questions on our FAQ’s page and visit our resources section for useful information and guides.
At Caribbean Alliance Insurance we have a proven track record of fast and efficient claims settlement. This philosophy has been proven following disasters such as hurricanes Hugo, Luis, Marilyn, George, Lenny, Jose and Ivan. Caribbean Alliance Insurance has:-
- Current regional claims settlement for the devastating 2017 hurricanes is over EC$555 million.
- Paid more than EC$95 million in respect of the Montserrat volcano.
- Settled 98% of ‘Ivan’ claims in Grenada within three months.
- Paid US$40 million in recent years for 7,500 Motor claims
Making a claim is straightforward. Complete the appropriate Claim Form and we’ll take care of the rest.
Being customer-driven is all about delivering quality service to ensure that your Tomorrow is Secured.
Customer Care & General Insurance Complaints
We’ll do our best to resolve any problems.
Caribbean Alliance Insurance are committed to providing an excellent service and treating all our customers fairly. However, sometimes things may go wrong, so please let us know as soon as possible so that the matter may be corrected or resolved.
In the first instance, we advise that you get in touch with your local Caribbean Alliance Insurance branch or agent by email or letter. If you are an existing customer supply your policy or claim reference number in any correspondence. Many complaints can be resolved quickly and your local representative will generally be best placed to help resolve matters for you.
In the event that it is not resolved to your satisfaction and you wish to take the matter further, you should initially address your concerns to the management of the agency or branch in concern. If you remain unsatisfied, please approach the Company’s Head Office as follows.
For service issues concerning the underwriting or administration of a Policy –
Chief Underwriting Manager, Caribbean Alliance Insurance Co Ltd, Cnr. Newgate and Cross Streets, P.O. Box 1609, St John’s, Antigua.
For concerns about a Claim -
Claims Director, Caribbean Alliance Insurance Co Ltd, Cnr. Newgate and Cross Streets, P.O. Box 1609, St John’s, Antigua.
You can also email us about your concern using our Online Complaints Form.
In the event that you approach the Company’s Head Office we promise to:
- Acknowledge you within 5 working days of receipt.
- Tell you who is reviewing the matter.
- Respond to you within 20 working days, and in the event that it is not possible to reach a decision or conclusion we will at that time let you know the next steps. If we can resolve your complaint to your satisfaction within the first few days of receipt, we will do so. Otherwise, we will keep you updated with progress and will provide you with our decision as promptly as possible.
Next steps if you are still unhappy
If you are not happy with the outcome of your complaint, you may be able to ask the Insurance Services Regulator body in your territory to review your case.