Skip to the content


At Caribbean Alliance Insurance, the health and well-being of our customers, business partners, and communities is our top priority. We are pleased to inform our customers that many of our offices have resumed normal office hours. However, we encourage you, our valued customers, to continue to implement social distancing. We strongly encourage you to call or email us with any queries. For current information on your specific territory please visit its respective page from the Branches/Agents Page.

General Insurance Complaints Form

We take all complaints received seriously. Customer feedback helps us understand where things have gone wrong, and gives us the opportunity to put them right. It also helps us to understand where we need to improve our products and services. If you have experienced a problem with any part of our service we will aim to resolve this as quickly and fairly as possible.

Tell Us About Your Problem

Please complete the form below with as much detail as possible.

If you are an existing customer please enter your Policy Number or Claims Reference

If you have supporting documents or pictures you can attach them here.

We will email a copy of your complaint for your records, if you supply an email address.

Click to get a fast and competitive quote from our friendly, helpful team.